🔄 Replacement & Refund Policy – TrioAura

Thank you for shopping with TrioAura. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase.

This policy explains our guidelines and procedures for processing product replacements and refunds. By purchasing from our website, you agree to the terms outlined in this policy.

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🔄 Replacement Eligibility

📦 Product Eligibility

At TrioAura, we want to ensure that every product reaches you in its proper and original condition.

If you receive a product that is:

• ❌ Incorrect

• 🔧 Faulty or defective

• 💔 Broken

• 📦 Damaged

you may be eligible for a free replacement, subject to verification and the terms of this policy.

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⏰ Replacement Time Frame

TrioAura accepts replacement-related complaints submitted within 30 days of the delivery date.

• ✅ Replacement requests made within 7 days of delivery will be processed free of charge.

• ⚠️ After 7 days, replacement requests may be subject to applicable replacement or handling charges.

We recommend contacting our customer support team as soon as possible after receiving your order if you notice any issue.

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📋 Replacement Process

Step 1: Contact Customer Support

To initiate a replacement request, please contact our customer support team within the applicable time frame.

You may be required to provide a clear video showing the incorrect, faulty, broken, or damaged product.

In some cases, the issue may be related to product usage or setup. Our support team may guide you through the correct usage or troubleshooting steps to help resolve the issue.

If we determine that the product is genuinely faulty, damaged, broken,